AvChat Assistant
Revolutionizing Customer Service with Human-like AI
Transform your customer interactions...
Inclusion & Equity Advantages
Going beyond accessibility to ensure equal outcomes for all users
Inclusion: Access for All
Our system removes barriers to ensure everyone can access your services. With multilingual support, voice interaction, and visual avatars, we create multiple pathways for users to engage with your organization regardless of their abilities or background.
Equity: Success for All
We ensure every user receives the support they need to achieve successful outcomes. Through adaptive responses, patient repetition, and multiple communication formats, we level the playing field so vulnerable populations receive the same quality service as everyone else.
Benefits for Customers
Transforming the user experience for everyone
Accessibility for Diverse Needs
Voice interaction helps those with typing difficulties, dyslexia, or visual impairments. Visual avatars assist hearing-impaired users, creating a truly inclusive experience.
No Wait Times, Immediate Response
Instant connection without queue frustration. Particularly valuable for urgent medical questions or time-sensitive enquiries.
Comfortable, Private Interaction
No embarrassment when asking sensitive health or financial questions. Ability to ask the same question multiple times without judgment.
Visual Reinforcement & Clarity
Avatar provides visual cues that aid understanding. Ability to see important information written down for reference, reducing misunderstandings.
Convenience & Time Flexibility
Access services outside traditional 9-5 hours. No need to take time off work for routine enquiries or travel to offices.
Patient, Repetitive Assistance
Unlimited patience for confused or elderly users. Willingness to repeat information multiple times with consistent, calm demeanor.
Benefits for Organizations
Driving efficiency while enhancing service quality
24/7 Service Availability
Operates outside normal business hours, reducing call backlog and handling routine enquiries overnight and weekends without overtime costs.
Massive Scalability & Reduced Wait Times
Handles unlimited concurrent conversations vs limited phone lines, eliminating call queue frustrations and abandoned calls.
Consistent, Accurate Information
Ensures every customer receives the same correct information, eliminating human error in complex procedures or eligibility criteria.
Cost Reduction & Staff Optimization
Significantly reduces call center operational costs while freeing human staff to handle complex, high-value interactions.
Multilingual Support
Instant support for multiple languages without hiring bilingual staff, particularly valuable for diverse communities.
Data Collection & Process Improvement
Automatic logging of all common queries and pain points, identifying frequent issues for continuous service improvement.
Get Started Today
Transform your customer service with Avatar Chat Assistant
Contact Information
Ready to revolutionize your customer interactions? Get in touch with us to schedule a demo or learn more about our solutions.
Email: nick.summers@image-street.co.uk
Website: www.avchat.co.uk
Technical Implementation
Our secure proxy architecture ensures safe communication between your public website and our private servers:
- Public users interact only with avchat.co.uk
- Secure proxy forwards requests to private VPS
- IP-restricted access for maximum security
- Seamless integration with existing systems